E-Commerce Operations Manager

New York, NY (http://maps.google.com/maps?q=111+FIFTH+AVENUE+New+York+NY+USA+10003) • E-Commerce

Apply

Job Type

Full-time

Description

ABOUT LOVESHACKFANCY

LoveShackFancy began in 2013 with a beach-to-ballroom hand-dyed halter dress that founder and creative director Rebecca Hessel Cohen made for her bridal party. Over time, that one article of clothing, created to celebrate love, has turned into a world filled with all things romantic, dreamy and drenched in optimism — from clothing to tabletop, bedding, swim, ski, travel accessories, shoes and more.

OVERVIEW

Reporting to our Senior Operations and Logistics Manager, this role will be responsible for supporting e-commerce fulfillment. The position will be accountable for delivering orders on a timely basis, following up and issues as they arise, and process improvement.

The ideal candidate will be able to function as the Subject Matter Expert (SME) for the e-commerce fulfillment systems and enable the company to achieve operational excellence.

KEY RESPONSIBILITIES

· Ensure all orders and returns are processed by the DC within pre-set Service Level Agreements, and communicate issues to the team

· Work with the DC to resolve aged orders and returns that are out of SLA

· Execute solutions to order issues, such as cancelling orders already placed, entering replacement orders and creating shipment labels, or investigating shortages with the DC

· Manage discount and promo codes

· Ensure accurate transmittal of orders from the Company’s ERP system to the DC’s Warehouse Management System; identify and correct import errors

· Give the DC direction on priority orders

· Investigate inventory discrepancies and enter stock adjustments when needed

· Refund pending returns when necessary

· Run shipping and return reports showing actuals versus budget/forecast

· Verify all SOPs are up to date and are being followed correctly by the DC

· Support Customer Service team with real-time inquiries, i.e., order cancellations, order status look-up and management

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

SKILLS, QUALITIES & BEHAVIOURS

· Must be process-oriented with a high attention to detail;

· Must be analytical in approach

· Must be able to handle various situations and “connect the dots to” to understand the issue and provide a solution

· Must have Microsoft office knowledge, specifically Excel

· Must be able to pick up on computer programs quickly

· Experience in RLM, WMS is a plus

· Must be detail-oriented and possess excellent organizational skills

· Must have strong interpersonal and communication skills

· Must be able to work well in a fast-paced environment

· Must be able to prioritize their workload

· Ability to multi-task and work simultaneously with different tasks